Getting help#
Code of Conduct#
All community members are expected to follow our Code of Conduct. The Code of Conduct ensures a welcoming, inclusive, and respectful environment for everyone.
Key points:
Be respectful and inclusive
Welcome newcomers and help them learn
Focus on constructive feedback
Respect different viewpoints and experiences
Reporting violations: If you experience or witness behavior that violates the Code of Conduct, please refer to our Code of Conduct Reporting Guide. We take all reports seriously and handle them confidentially.
Still not sure where to go?#
General questions: Q&A on GitHub Discussions
Actionable work: GitHub Issues
Quick help: Q&A on GitHub Discussions (Office Hours are planned — see Channels)
Communication questions: Ask in the Governance category on GitHub Discussions
Code of Conduct concerns: See the Reporting Guide
Contact information#
General and institutional enquiries: info@biomass.org
Use this address for partnership, press, or other matters that are not appropriate for a public GitHub thread. For technical questions, contributions, and community interaction, prefer the channels listed above.
Named contacts for governance and processor modules are in Repository stewards and Processor leads.
Contributing to this guide#
This communication guide is a living document. If you have suggestions for improvement, please:
Open an issue or discussion with your ideas
Propose changes via a pull request
Share feedback during Community Meetings
We’re always looking to improve how we communicate and collaborate!
Last updated: 2026
Previous: Conflict resolution | Next: Communication
See also: Get started | Contributing | Governance